The customer is always right. I really do try to conduct business that way but some of you guys really do take advantage of that. Sending pipes back to me from half way across the world because the bowl coating has slightly chipped off on a new pipe, a cleaner will pass easily but a fluffy cleaner won’t, it doesn’t feel right in the hand, the grain isn’t as nice as you thought ( that’s way I take photos and shoot video ) and my personal favorite, returning a pipe because a similar pipe sold on eBay for less then what you payed. I keep telling myself the customer is always right. Read more

by Warren Wigutow

I want to begin my stint as a blogger by illustrating some basic distinctions. You are here because for some inexplicable reason you have an itch. This itch is insidious and can only be relieved by scanning the products of maladjusted would be architects, artists and engineers to see what they’ve done lately with chunks of heath tree root. Conversely, I am here because I’m curious to see what drives you, what nurtures your malady and exacerbates this concupiscence. This is purely scientific. Read more

“All important decisions should be made within the space of seven breaths” – Hagakure; The Book of Samurai.

 Clearly, I’m not a Samurai (for that matter, I can’t even navigate a sushi menu), for I have been tossing around the idea of having a blog on this site for about a year. The reason for the hesitation should be pretty obvious to those who know me personally; I am a talker, not a writer. Read more